Refund & Return Policy

If you are not satisfied with a first quality Eternal Quartz product you have 30 calendar days to return an item from the date you received it. 

To be eligible for a return, your item must be unused and in the same condition that you received it. 
Your item must be in the original packaging. 

Your item needs to have the receipt or proof of purchase. 

Once we receive your item, we will inspect it and notify you that we have received your returned 
item. We will immediately notify you on the status of your refund after inspecting the item. 

If your return is approved, we will initiate a refund to your credit card (or original method of payment). 
You will receive the credit within a certain amount of days, depending on your card issuer's policies. 

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs 
are non­refundable. If you receive a refund, the cost of return shipping will be deducted from your 

Returns need to be sent to:



PO Box 4025

Englewood, CO 80155

Contact Us:
If you have any questions on how to return your item to us, contact us at

Items Not Eligible:

2nd Quality items are not eligible for a refund or return. 
Used items are not eligible for a refund or return. 

Sale Items
Sale items are eligible for returns but they will be credited at the sale price.

How To Return Your Item 
Send your returns to:


PO Box 4025

Englewood, CO 80155



Updated 12/1/2020